Hi, I‘m Mallory (she/they).
I lead human-driven approaches to UX and Accessibility that inspire transformation, helping organizations and teams to create meaningful change.
Leadership Work
Managing growth and performance
Making agile work more human-centered
Building sturdy team relationships
Design Work
Recapturing the magic of on-demand home servicing
Getting users the detail they need 🔒
Serving 3.8 million clients better 🔒
Additional Work
HOMEE Design System Redesign
Led accessibility focus in design system redesign, resulting in 96% reduction in development component duplicates..
KeyBank BillPay Web and Mobile
Led Senior Product Designer on a redesign feature that resulted in an overall 61% user increase.
KeyBank Enterprise Accessibility Workshop
Planned and co-facilitated first enterprise accessibility workshop at the company, bringing together cross-functional groups in order to prioritize accessibility efforts.
KeyBank ADA Remediation and Guidelines
Interpreted audit results and consulted on best practices for remediation with more than 8 cross-functional teams—resulting in 74% reduction in compliance issues—and led ideation, documentation, and prioritization of accessible design solutions for KDS alongside other designers, developers, and Level Access reps.
KeyBank Messaging Tile Redesign
Led Senior Product Designer on release of newly designed ‘Do More With Key’ messaging campaign, which resulted in $14.4 million in deposits in 2023.
KeyBank Mobile and Web App Navigation
Led release of scalable information architecture system that increased actions taken in app, reduced call center volume, and increased mobile NPS.
KeyBank ATM Locator
Led Senior Product Designer on launch of first fully native app feature in KeyBank history.
AIGA Cincinnati Accessibility Fireside Chat with ilumino
Organized and facilitated interview with 50 attendees, the first accessibility interview in AIGA Cincinnati history.
KeyBank Wealth Management
Led design strategy on bringing wealth management to consumer clients.