Impact-Driven Design Leadership
Mallory Hartzler leads UX and Accessibility strategies that prioritize empathy and resilience, bridging human needs with business goals to create scalable, intuitive, and high-impact experiences.
6+
Years of Design Leadership
Across enterprise, startups, and non-profit design communities.
11
Teams directed
In a single leadership role with up to 8 direct reports.
44%
Improved cross-functional communication
Through a “Build and Serve” collaboration model.
4M+
Users impacted
From the products I've led and built.
$14M
in deposits
In the first week of a messaging campaign I led the design for.
Outcomes matter.
But so do people.
Great design isn’t just about results—it’s about the people behind them. I lead product design strategies that drive business outcomes while honoring the complexity of human needs. Because design should create impact, not just metrics.
Featured Work
Driving Team Alignment and Performance in a Rapidly Growing Studio
UX ManagementLed hiring, onboarding, and resource allocation strategies, reducing onboarding time and increasing team efficiency in a 40-person design studio.
Building Stronger Team Relationships for Impactful Design Outcomes
UX LeadershipFostered collaboration and psychological safety, enhancing team cohesion and driving innovative solutions across 8 squads.
Transforming Digital Banking for 3.8 Million Users
UX Research and StrategyRedesigned KeyBank’s Account Summary page by leading research, workshops, and a phased UX roadmap to improve usability and align user needs with business objectives.