Case Studies

Recapturing the Magic of On-demand Home Servicing

Leading a High-Pressure Redesign 🔒

Transforming Digital Banking for 3.8 Million Users 🔒

Driving Team Alignment and Performance in a Rapidly Growing Studio

Building Stronger Team Relationships for Impactful Design Outcomes

Transforming Agile Processes to Prioritize Human-Centered Design

Additional Work

HOMEE Design System Redesign

Led accessibility focus in design system redesign, resulting in 96% reduction in development component duplicates.

KeyBank BillPay Web and Mobile

Led Senior Product Designer on a redesign feature that resulted in an overall 61% user increase.

KeyBank Enterprise Accessibility Workshop

Planned and co-facilitated first enterprise accessibility workshop at the company, bringing together cross-functional groups in order to prioritize accessibility efforts.

KeyBank ADA Remediation and Guidelines

Interpreted audit results and consulted on best practices for remediation with more than 8 cross-functional teams—resulting in 74% reduction in compliance issues—and led ideation, documentation, and prioritization of accessible design solutions for KDS alongside other designers, developers, and Level Access reps.

KeyBank Messaging Tile Redesign

Led Senior Product Designer on release of newly designed ‘Do More With Key’ messaging campaign, which resulted in $14.4 million in deposits in 2023.

KeyBank Mobile and Web App Navigation

Led release of scalable information architecture system that increased actions taken in app, reduced call center volume, and increased mobile NPS.

KeyBank ATM Locator

Led Senior Product Designer on launch of first fully native app feature.

AIGA Cincinnati Accessibility Fireside Chat with ilumino

Organized and facilitated an interview with 50 attendees, the first accessibility interview in AIGA Cincinnati history.

KeyBank Wealth Management

Led design strategy on bringing wealth management to consumer clients.